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Organizational Background

Jefferson Live! LLC manages the operation of the historic Holly Theatre in Medford, Oregon, as part of the public service mission of the JPR Foundation. The JPR Foundation is a nonprofit organization committed to fostering the intellectual and creative spirit of Southern Oregon and Northern California communities. Jefferson Live! also manages the Cascade Theatre in Redding, California. With a capacity of over 1,000 seats, the Holly Theatre is set to open in 2025 as a cornerstone of downtown Medford's cultural and economic revitalization.

 

Position Overview

The Box Office Manager (BOM) is key in delivering a seamless and exceptional patron experience at the Holly Theatre. Reporting to the General Manager and working alongside the Volunteer Coordinator, the BOM oversees all aspects of ticketing, donation processing, and membership transactions. This includes overseeing the Volunteer Box Office Assistants, maintaining ticketing software, and serving as the primary liaison between the Theatre and its patrons. Additionally, the BOM supports marketing efforts and ensures smooth coordination of events.

 

Key Responsibilities

Box Office Operations

• Oversee all ticketing operations for events and performances hosted at the Holly Theatre.

• Build and manage ticketed events in the ticketing software, including seating layouts, pricing structures, and VIP packages.

• Coordinate with external user groups to set up ticket sales for their events.

• Manage and reconcile Box Office revenue, including ticket, donation, membership, gift card, and merchandise sales.

• Maintain accurate daily Box Office Balancing Reports and ensure deposits are completed.

• Supervise Box Office staff, including recruitment, training, and scheduling, ensuring adequate coverage during operating hours and events.

• Create and maintain Box Office policies, procedures, and training materials.

• Handle patron communications and resolve ticketing issues, including refunds, exchanges, and reseating needs.

• Navigate and anticipate technical issues related to ticketing software and equipment.

• Coordinate with tour managers to address ticket sales, artist guest lists, and special seating accommodations.

 

Marketing Support

• Collaborate with sponsors and media outlets to fulfill ticketing and promotional components of sponsorship agreements.

• Manage event pages on the Holly Theatre website and ticketing platform, ensuring accurate and up-to-date information.

• Assist in creating and updating promotional materials, including digital signage and social media posts.

• Coordinate radio contest winners, VIP events, and promotional campaigns.

• Volunteer Coordination

• Work with the Volunteer Coordinator to ensure proper staffing for Box Office operations and events.

• Support the recruitment and training of volunteers, guiding Box Office processes.

 

Required Qualifications

• Two years of experience in accounting or customer service-related field.

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Demonstrated ability to lead and motivate staff and volunteers effectively.

• Basic accounting or cash-handling experience.

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Preferred Qualifications

• Proven experience in Box Office management, ticketing systems, sales, or a related field.

• Familiarity with ticketing software and point-of-sale systems; troubleshooting experience.

 

Working Conditions

• Part-time position with flexible hours, including evenings and weekends as needed.

• Primarily on-site at the Holly Theatre in downtown Medford.

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Physical Requirements

• Ability to remain in a stationary position for extended periods, including sitting or standing at a ticketing counter.

• Frequent use of hands and fingers to operate a computer, ticketing software, and other office equipment.

• Ability to lift and carry up to 25 lbs., including event materials, ticket stock, and merchandise.

• Frequent walking, bending, stooping, and reaching to assist patrons and manage box office operations.

• Ability to navigate stairs and move around the theatre and office spaces as needed.

• Clear vision (with or without corrective lenses) to read screens, reports, and printed materials.

• Ability to communicate effectively in person, over the phone, and via email.

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This summary of duties outlines the primary responsibilities and expectations for the Box Office Manager role but is not exhaustive. The general manager may assign additional duties as necessary to support the Theatre's operations.

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EEO Statement

Jefferson Live! LLC is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, disability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law.​

                                                                  Send cover letter and resume to tiffany@jeffersonlive.org